Chatter is a smarter, simpler text messaging app. Get in touch with our representatives by texting the order desk phone number you already call. Texting is fast and efficient, it has dramatically improved our response rates and communication. Chatter allows you to text back quickly without a phone call to finalize pour dates/times, mix questions, new orders, etc.

Dufferin Concrete prides itself on being an industry leader and is committed to bring you the newest technology to make your business better. To learn more about our Chatter solution, please contact your Sales Representative.

Electronic ticketing is the newest of Dufferin Concrete and ORM’s suite of paperless solutions that eliminates paper, lost delivery tickets, and ticket storage.

All ticket information is now available via the driver’s tablet. Customers can tap, click and type on the tablet screen to review ticket information, enter comments and sign for the load. Tickets are emailed directly to your job site and the back office as needed, improving the speed and accuracy of your invoicing process and eliminating the delay and hassle of paper tickets. With e-ticketing, all tickets are now available online via our Customer Portal only two days after concrete delivery.

As a hands-free option, e-ticketing also allows site representatives to scan the Ticket QR Code via the drivers tablet, to upload all ticket information on their own device. This method allows site personnel to review and verify ticket information on site prior to concrete placement. More information on ticket QR Codes can be found here.

To sign up for E-ticketing please contact your sales representative.
Click here to review some E-ticketing FAQ’s.

E-Invoicing is an ideal way to get your invoices. They are sent directly to your inbox rather than waiting for them to be delivered by mail.

With society immersed in the digital age, businesses are beginning to convert to electronic forms of tickets, invoices and receipts. Following the electronic form, CRH Canada has launched electronic invoicing (e-invoicing) to ease customer interaction and make business easier than ever. The invoice is electronically sent through an email to up to three addresses in your organization. With the electronic version of the invoice, the customer is able to choose if they want it sent weekly or monthly. E-Invoicing will send your invoices in PDF format directly to you via email as soon as they become available, avoiding lost or delayed invoices. Weekly invoices will arrive immediately allowing you to complete your accounting cycle quickly and efficiently. If you choose to receive a monthly statement, that will be delivered to your inbox on the second day of each month.

We are pleased to offer e-invoicing as part of our value-added services and hope that you will find it a useful tool to help you manage your operations more efficiently. Invoices will no longer get lost in the mail and time looking for a backup invoice will be reduced. In an event that an e-invoice is misplaced, a copy of the invoice will still be available on our customer self-service portal, as it is today.

Our Customer Portal is an easy-to use, intuitive tool that will help you run your business more efficiently.

The customer portal is a private, secure site that enables you to pull account specific information on your orders, invoices, credit status and more. It provides complete 24/7 access to up-to-date information, containing everything that you need in one place. This includes different levels of access, so your whole team can find what they need on the portal.

We are confident that this solution will help our customers navigate their accounts and find content that is relevant with ease and simplicity.

Customers are invited to register for an account today by clicking the link below to access the portal.

Click here to access the customer self-service portal!

Site Supervision

Construction projects and sites are becoming more complicated and congested than ever before. The size of projects, scope of work, aggressive construction schedules and number of subtrades working on a single site can put huge demands on Site Superintendents. To help our customers better manage their job sites, Dufferin Concrete now offers site supervision in order to assist in concrete pours involving major volumes, high profile pours or pours involving complicated concrete specifications.

Dufferin Concrete recently completed a major wind turbine project near Seaforth Ontario where the General Contractor took advantage of this new value-added service to ensure all major and high profile pours went smoothly and to spec.

Enviroguard is a self-contained chute washout system that captures and recycles cleanup water following a concrete pour.  Dufferin Concrete prides itself on being an industry leader and is committed to equip all our ready-mix trucks with this environmentally friendly system.

As a sustainable solution, Enviroguard meets the green building standards and is both timely and efficient. It effectively eliminates any concrete chute wash water released into the environment. It is environmentally responsive with water recycled and reused, cost effective, efficient, quick to install and simple to operate.

The closed system stays on the back of the truck allowing the drivers to clean their chutes anywhere without causing a job delay. Envirogaurd helps eliminate the need for construction site cleanup, resulting costs and promotes recycling materials. With tight project budgets and space, this sustainable solution provides many benefits on a project site.

Enviroguard is:
• Environmentally responsive
• Simple to operate
• Cost effective
• Quick to install
• Economical to maintain
• Used and endorsed by ready-mix operators across North America